Shipping policy

Shipping Policy

At Sapphire Prints, every order is thoughtfully prepared and carefully packaged to ensure it arrives in beautiful condition. Thank you for supporting our small business.

Order Processing

All orders are processed within 3-7 business days (Monday through Friday, excluding holidays).

During product launches, preorders, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll contact you via email.

Preorders

Items marked as Preorder will ship on or around the estimated shipping date listed on the product page.

If your order contains both preorder and in-stock items, your entire order may be shipped together once the preorder item becomes available unless otherwise stated.

Please note that preorder shipping dates are estimates and may occasionally change due to manufacturing or shipping delays. If this happens, we'll keep you informed.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected delivery method.

We may periodically offer free shipping promotions, which will be announced on our website or social media.

Estimated Delivery Times

Once your package has been shipped, estimated delivery times are generally:

  • United States: 3-7 business days

  • International: 7-21 business days (where available)

Please note these are carrier estimates and are not guaranteed.

Tracking Information

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update the address before your order ships.

Once an order has shipped, we cannot guarantee address changes.

Lost, Delayed, or Stolen Packages

Once a package has been handed to the shipping carrier, Sapphire Prints is not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances outside our control.

If your tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around your property.

  • Asking neighbors or household members.

  • Contacting the shipping carrier directly.

If you still need assistance, please reach out and we'll gladly help however we can.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We'll review your claim and work toward an appropriate resolution.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country.

These charges are not included in the purchase price or shipping cost.

Questions?

If you have any questions about your order or shipping, please contact us through our Contact page or by email. We're always happy to help.

Thank you for supporting Sapphire Prints. We can't wait for your journal to become part of your story.