Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

At Sapphire Prints, we want you to love your purchase. Because many of our products are books, journals, and printed goods, our return policy differs from that of traditional retail items.

Please review the information below before making a purchase.

Returns

We accept returns of unused, unopened products within 14 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include proof of purchase or your order number

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Used journals

  • Written-in journals

  • Personalized or custom products

  • Digital downloads

  • Gift cards

  • Items marked Final Sale

Due to the nature of printed journals, we cannot accept returns on products that have been opened and used.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

Once reviewed, we will gladly provide a replacement or refund if the claim is approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please place a new order after your return has been approved (if eligible).

Preorders

Preorder items may be canceled for a full refund before they have shipped.

Once a preorder has shipped, it falls under the same return policy as all other products.

Lost or Stolen Packages

Sapphire Prints is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your tracking indicates your package was delivered but you cannot locate it, we recommend:

  • Checking around your property

  • Asking household members or neighbors

  • Contacting the shipping carrier

If you still need assistance, we're happy to help you navigate the claims process.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped

  • The product arrived damaged

  • The product is defective

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have entered processing.

Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about your order or this Return & Refund Policy, please contact us through our Contact page or via the email address listed on our website.

We appreciate your support of Sapphire Prints and are committed to making your experience a positive one.